Return & Exchange Policy
Last updated: 4/10/26
We want you to love your Kanvira jewelry. If something is not right, here is how we can help.
Return and exchange window
You can request a return within [2] or exchange within [7] days of delivery.
Eligible for return or exchange
The product is unused, unworn and in its original condition with all tags, packaging, and
accessories.
The product is damaged, defective, or different from what you ordered.
A wrong item was delivered.
Not eligible
Earrings and nose pins, for hygiene reasons, unless damaged, defective or wrong.
Products that have been worn, altered, resized, or damaged by the customer.
Customised or personalised items.
Items marked as "final sale" or purchased with special clearance offers.
Products returned without original packaging or tags.
Damaged, defective or wrong item.
Please report within 48 hours of delivery at kanvira.in@gmail.com or on WhatsApp with:
1. Your order number.
2. Clear photos of the product and packaging.
3. A continuous unboxing video (from sealed package to opening), which helps us claim
with the courier. We will arrange a free pickup and send a replacement or refund once approved.
How to request a return or exchange
1. Go to our Raise Return/Exchange page and fill in the form.
2. Our team will review it within [24-48 hours] and confirm by email or WhatsApp.
3. A reverse pickup is arranged where available. Otherwise we will guide you on how to ship
it back.
4. Pack the product securely with all tags and packaging.
Exchange
You can exchange for a different size or design, subject to availability.
If the new item costs more, you pay the difference. If it costs less, we issue the balance as a refund or store credit. If your pin code is not covered by reverse pickup, return shipping may be at your cost.
Quality check
After the product reaches us, our team checks it within [2-3] business days. If it does not meet the conditions above, we may reject the request and send it back to you or otherwise as per your request.
Prepaid orders (UPI, card, net banking, wallets): refunded to the original payment method within [5-7] business days of the return passing quality check. Your bank may take extra time to show it.
Cash on Delivery orders: refunded by bank transfer / UPI to details you provide, or as
store credit. Store credit can be issued instantly if you prefer, and may include a bonus of [X] %
(optional).
Original shipping and COD fees are non-refundable unless the return is due to our error.
Cancellations
You can cancel an order before it is dispatched by writing to our WhatsApp with your order number. Prepaid cancellations are refunded in [5-7] business days. Once dispatched, the order follows the return process.
Contact
Email: kanvira.in@gmail.in
Contact: 9019853815